This page was automatically generated as a starting template only. It does not constitute legal advice. Review and update all policies with a qualified professional before accepting orders.
FAQ: Orders, Shipping & Products
Orders are typically processed within 1–2 business days, then shipped to your Canadian address. Delivery time depends on your province/territory and the carrier route; you’ll see the available shipping options and estimated delivery window at checkout.
If something isn’t the right fit, you can request a return or refund within the eligible window listed in our policy. Items must be unused, in original condition, and include all packaging/accessories. For full eligibility details and exclusions, see our Refund and Returns Policy.
As soon as your order ships, we’ll email a shipping confirmation with your tracking link and carrier details. You can also check the latest status anytime from the Shipping page using your order information if you need an updated scan.
Yes—our sunglasses are designed for everyday performance and style, and most styles include UV-protective lenses. Select products offer advanced options like KAMËLYON photochromic lenses (they adapt to sunlight) and smart-glasses features on select models; each product page lists the exact specs and what’s included.
Use the support form below and include your order number (if you have one) plus the product name and the color you’re considering. For smart glasses, tell us your device type and the feature you’re asking about (Bluetooth calls/music, camera, etc.) so we can help faster.
